Shipping Policy

Last Updated: June 2026

Thank you for shopping with Base Camp Comfort. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

• Orders are typically processed within 1–3 business days after payment is received.
• Orders are processed Monday through Friday, excluding holidays.
• Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times vary based on your location:

Please note that delivery times are estimates and may be affected by factors beyond our control, including weather conditions, customs delays, and carrier disruptions.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available after shipment.

International Shipping

We ship to many countries worldwide.

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost.

Delayed or Lost Packages

While we work with reliable shipping partners, delivery delays can occasionally occur.

If your package appears lost or has not arrived within the expected timeframe, please contact us and we will assist in investigating the shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping information, contact us immediately after placing your order.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged item(s)
• Photos of the packaging

We will review the issue and work toward a satisfactory resolution.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team:

Email: info@basecampcomfort.store

We aim to respond to all inquiries within 1–2 business days.